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FAQ

WTF is this, your servers must be oversold like 1000%
Try us for 30 days and get your money back if you run into any issues. On our KVM plans both RAM and SSD allocations are reserved on exclusive basis....

Aren't you going to disappear with my money tomorrow?
We've been around for quite a while; our parent company, IT7 Networks , operates since 2004. Bandwagonhost servers are managed by the same team of ...

How on earth can you make profit with such pricing?
This is possible due to the very efficient server management workflows we've been developing since 2003. For example, our entire infrastructure relies...

Do you have money back guarantee?
Yes, we have 30-day no questions asked money back guarantee, subject to our Terms of Services. Please submit a request for full refund by havigating t...

Can I upgrade/downgrade my plan?
Please open a ticket and we will help you change the plan. All data and existing IP will be preserved during the upgrade.

Is there uptime guarantee?
So far we've been successful at maintaining at least 99.9% uptime across our servers, and we have the intention to keep it that way. We do not offer formal uptime guarantee though.

What if I have a problem installing or configuring something, will you help?
Generally no, unless there is an issue with our service that prevents your application from operating normally. If you need help installing or configu...

What OS (Operating Systems) are supported?
You can install one of the following OS - both 32 and 64 bit versions are available in your control panel: CentOS, Scientific Linux, Debian, Ubuntu, Fedora. Sorry, no support for Windows for now.

Can I install custom OS or load a custom iso image?
Sorry, OpenVZ does not support that. So, no custom OS for now and no Windows.

How do I cancel a service?
You can cancel anytime, we do not have any specific cancellation procedure. You can either cancel your service from your control panel, or simply stop...

Do you use XEN, KVM or OpenVZ?
We use KVM and OpenVZ (your choice) with our own proprietary management software. Make sure to select the plan based on appropriate platform (KVM/OVZ ...

What control panel do you have for VPS, is it SolusVM or HyperVM?
It is KiwiVM - we have developed it from scratch. It is the most efficient VPS control panel in the world - you will love it!

Do you offer cPanel?
We do not directly offer cPanel, but we highly recommend cpaneldirect.net (you would need a "External VIZZO (VZ/OpenVZ)" license).

What happens when I am out of bandwidth?
You will not incur any overage charges. Instead, your VPS will be automatically suspended until the end of the month. You will be able to upgrade to a...

How does renewal work; will you charge me automatically?
Automatic payments First and foremost: we never charge your Credit Card or Paypal account automatically. We do not store customer's payment info...

How to change billing cycle?
Changing billing cycle It is possible to modify billing cycle without having to contact support. Please note, however, that if you have already re...


VPS Features

All VPS come with the following:

  • PPP and VPN support (tun/tap)
  • Instant RDNS setup
  • ACL support
  • Full root access
  • Powered by KiwiVM

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