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FAQ

Aren't you going to disappear with my money tomorrow?
We've been around for quite a while; our parent company, IT7 Networks , operates since 2004. Bandwagonhost servers are managed by the same team of ...

How on earth can you make profit with such pricing?
This is possible due to the very efficient server management workflows we've been developing since 2003. For example, our entire infrastructure relies...

Do you have money back guarantee?
Yes, we have 30-day money back guarantee, subject to our Terms of Services. Please submit a request for full refund by navigating to: https://bandwa...

Is there uptime guarantee?
So far we've been successful at maintaining at least 99.9% uptime across our servers, and we have the intention to keep it that way. We do not offer formal uptime guarantee though.

What if I have a problem installing or configuring something, will you help?
Generally no, unless there is an issue with our service that prevents your application from operating normally. If you need help installing or configu...

How do I cancel a service?
You can cancel anytime, we do not have any specific cancellation procedure. You can either cancel your service from your control panel, or simply stop...

Do you use XEN, KVM or OpenVZ?
We use KVM with our own proprietary management software (KiwiVM).

What control panel do you have for VPS, is it SolusVM or HyperVM?
It is KiwiVM - we have developed it from scratch. It is the most efficient VPS control panel in the world - you will love it!

What happens when I am out of bandwidth?
You will not incur any overage charges. Instead, your VPS will be automatically suspended until the end of the month. You will be able to upgrade to a...

How does renewal work; will you charge me automatically?
Automatic payments First and foremost: we never charge your Credit Card or Paypal account automatically. We do not store customer's payment info...

How to change billing cycle?
Changing billing cycle It is possible to modify billing cycle without having to contact support. Please note, however, that if you have already re...

Custom affiliate links with mirror domain
It is possible to use affiliate links with our mirror domain in the same way as with our primary domain (bandwagonhost.com). Here is how it works: ...